HIA launched a great smart service to passengers
Hamad International Airport (HIA) has successfully completed the first major phase of its Smart Airport programme, which will enable Qatar Airways (QA) to process more than 25 percent of its passengers through self-service check-in and bag-drop facilities.
Now there is 62 next-generation self-service check-in kiosks and 12 self-service bag drops, including future bio-metric technology capability.
The kiosks are spread across the departures check-in hall and enable passengers to check-in, print boarding passes, and bag tags; tag their bags, and drop them at the bag drop before proceeding to border control.
A mobile Automated Visa Document Check, which is the first of its kind in any major airport worldwide has also been implemented to enable ground services agents to check a passenger’s visa documentation before continuing their journey.
HIA’s Smart Airport programme was inaugurated by Prime Minister and Minister of Interior HE Sheikh Abdullah bin Nasser bin Khalifa al Thani during a visit to HIA in April 2016.