Vodafone Qatar to compensate customers after what happened
Vodafone Qatar has announced a compensation plan for customers who have been affected by the recent service outage that lasted for more than 18 hours on Monday.
The service has been partially restored since and Vodafone Qatar has reiterated through a statement that services will be fully restored as soon as possible with the aid of global network experts who arrived in Qatar this morning.
Vodafone Qatar issued the statement with details of the compensation plan following an inquiry into the outage by the Communications Regulations Authority (CRA).
“As part of the compensation, all balances that expired last night will be returned to customers in full with a new expiry date of 28 July 2017. Moreover, balances scheduled to expire in the next 10 days will have their expiry date extended so they remain valid until 28 July 2017,” according to the Vodafone statement.
Vodafone Qatar also said that it will be deploying a full communication and compensation plan and intend on keeping customers updated on an hourly basis via their social media channels.